Covid-19 Updates

OPEN AS USUAL

Things are abit different right now, but we are still taking your online orders, including engraving & custom orders.
Here’s what’s different as we strive to ensure the health of our customers.

ORDER SAFETY

We are taking the recommended measures to ensure safety when packaging your orders. This means:

Regular Hand Washing
We are washing our hands regularly and have been provided safety gloves and masks.

Stringent Cleaning
We have a strict cleaning process in packing areas, including glove wearing, wipe downs and mask wearing when handling and packing your jewellery.

DELIVERY
We're processing orders as quickly as possible and standard and international delivery options are available. Please note that some deliveries may take slightly longer than usual at this time. You can read our current shipping terms for delivery times.
 
RETURNS:

All orders can be returned within 45 days of purchase to give you more time to send orders back. International orders can be returned within 60 days of purchase.

International orders - please be aware that international orders may face severe delays at this time due to our external couriers. Please know that we, and all the couriers we work with, are all working as fast as we can whilst also ensuring everyone is kept safe.

Please contact us if you have any questions.

CartiCo London x

Head Quarters

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