Shipping & Returns

Shipping Costs

UK shipping costs £2.99. Free shipping will automatically be added when you spend £45 or more, (however this cannot be used in conjunction with other discount codes & is not available during sale periods. International shipping costs £13.99.

 

International Orders

Orders sent to Western Europe usually arrive within 7-14working days, Eastern Europe 7-14 working days and the rest of the world 7-21 working days. There maybe delays due to the Covid-19 pandemic. 

Orders outside the UK maybe charged customs/duties which may be added to your order by your local government as import duty/tax, we are not liable for these charges. 
I didn't receive my order conformation or tracking number, where can I find it?
Please check your junk mail as order confirmation may go to this mailbox. If you have not received tracking details or conformation, please email us via the
contact page.  
 
How can I track my order?
Please visit www.parcel2go.com and enter your  P2G Reference Number for tracking details.

 

What shall I do if my order is lost or damaged?

Please contact us so we can assist you. Although, we are not responsible for for lost or damaged orders, we can help assist you in making a claim with the courier. All claims are made via parcel2go.com.

When will my order be shipped? 

Orders are shipped Monday-Friday with the exception of UK holidays. We aim to ship your order between 2-5 days.

Do you ship worldwide?

Yes we ship to most countries worldwide. Please complete the check out process and our system will confirm if we ship to your country.

Can we contact you via Instagram regarding shipping?

Please make contact via the chat button on our website, where we aim to reply instantly, if however we do not respond in time, then do check your email where we will reply there. Otherwise, please email us via our contact page and not Instagram as we may miss your message and are unlikely to respond.

We are still despatching orders. However please note that due to the COVID19 pandemic we may experience slight delays with deliveries. You will be sent a tracking number by email to track your order. We send orders via Hermes, Royal Mail & DPD.

We sincerely appreciate your ongoing patience at this time, stay safe ❤️

Exchanges & Returns 

We offer refunds within 7 days of receiving orders on all unworn items (excluding sale items.)

 We do not cover the cost of returns unless the product is faulty (on our part.)

Please note that earrings cannot be returned if tried on (due to hygiene reasons.)


LOST & DAMAGED ITEMS

We are not responsible for items that are lost or damaged during shipping. Please contact the courier for resolution of your damaged item/s.

You are also responsible for your order if you enter the wrong shipping address. Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet. 

*Returns are not accepted for custom-made jewellery. Due to hygiene reasons our earrings are also non-refundable.