Shipping & Returns

Shipping Costs

UK shipping is £2.99 unless otherwise stated as free during promotional periods. International shipping is £13.99. 
All orders from within the EU are subject to pay VAT on their order, we don’t collect VAT upon payment so it may be collected upon delivery. The courier may contact you to make The VAT/Customs payment once the package has entered the country. We do not cover the cost of customs fees.  
Royal Mail is our courier who passes it onto other carriers for international orders.


International Orders

Orders sent to Western Europe usually arrive within 7-14working days, Eastern Europe 7-14 working days and the rest of the world 7-21 working days. There maybe delays due to the Covid-19 pandemic. 

Orders outside the UK maybe charged customs/duties which may be added to your order by your local government as import duty/tax, we are not liable for these charges. 
I didn't receive my order conformation email, where can I find it?
Please check your junk mail as order confirmation may go to this mailbox.
How will my order arrive?
Orders are shipped via 1st class Royal Mail shipping & are not fully tracked. If your order does not arrive in 5 working days, please send us an email at


What shall I do if my order is lost or damaged?

We are not responsible for for lost or damaged orders. You are responsible for ensuring the correct address details are given at the time of purchase. 

Please email us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet. 

 When will my order be shipped? 

Orders are shipped Monday-Friday with the exception of UK holidays. Your package will be packed and shipped within 1-3 days.

The average shipping time for UK orders is 1-2 days (once shipped) and international shipping times are 5-10 days (once shipped).

Do you ship worldwide?

Yes we ship to most countries worldwide. Please complete the check out process and our system will confirm if we ship to your country.

Can we contact you via Instagram regarding shipping?

Please make contact via the chat button on our website, where we aim to reply instantly, however during busy times, replies could take 1-2 hours. Our chat opening hours are from 10am to 6pm and we will not respond before or after these times. We do not check instagram messages reguarly so relpies maybe slow or we are unlikely to respond.                                                                                                                                                                  

Exchanges & Returns 

We offer refunds within 7 days of receiving orders on all unworn items (excluding sale items.)

 We do not cover the cost of returns unless the product is faulty (on our part.)

Please note that earrings cannot be returned if tried on (due to hygiene reasons.)

*Returns are not accepted for custom-made jewellery. Due to hygiene reasons our earrings are also non-refundable.

CartiCo London Limited 

Company number 12687956